PRIVACY POLICY

PRIVACY POLICY

The sole proprietorship of Christos Zenonidis with the distinctive title “UNDERWEAR PENELOPE”, based in Neapoli, Thessaloniki, at 104 Andrea Papandreou Street, e-mail address [email protected] and owner of www.e-pinelopi.grhas as its priority the security of your personal data. That is why we make effort, during the collection and processing of the personal data that you provide to us, in order to ensure the highest possible level of security.

The management and protection of the personal data of the customers/suppliers of this website are subject to the terms of this privacy policy as well as to the provisions of national, Community, and international law regarding the protection of the individual from the processing of personal data, as applicable.

Any future relevant legislation will be subject to this Privacy Policy. In any case, the company reserves the right to change the terms of protection of personal data to harmonize with the applicable legal framework.

These terms of personal data protection may therefore be subject to review and updating at any time. For this reason, we recommend that you check these terms at regular intervals for any changes, as the continued use of the website implies your acceptance of any possible modifications.

By using the website www.e-pinelopi.gr and providing your personal data to us as well as your explicit consent during your registration as a user you declare that you have been fully and clearly informed about the terms included in it, that you have become aware of your legal rights, and that you provide your consent for the processing of personal data concerning you by the company.

1. What is personal data?

“Personal data” means any information that can identify you directly (eg your name) or indirectly (eg your phone number). This means that personal data includes information such as email address, home address, usernames, personal preferences, and shopping habits.

The person (natural person) to whom the data refers is called the data subject.

2. What is data processing?

Data processing is any operation or series of operations performed with or without the use of automated means, on personal data or on personal data sets, such as the collection, registration, structure, storage, customization, modification, retrieval, retrieval of information; use, transmission to third parties, dissemination, association, combination, restriction, deletion and destruction of personal data.

Any natural or legal person in the public or private sector who keeps and processes personal data is called a controller.

Any natural or legal person in the public or private sector who has been entrusted with the processing of data by the controller is called the executor of the processing.

3. What data do we process?

The website www.e–pinelopi.gr has been designed so that you are able to visit it without necessarily providing your personal data if you do not wish to do so. The company “UNDERWEAR PENELOPE”, as the person in charge of processing, collects the personal data of the visitors/users of the above website only when they themselves voluntarily provide them and only for the purposes mentioned here.

Our company collects four types of information about customers/suppliers:

1. Information that the visitor gives us during the registration as a user and the creation of his personal account.
2. Information provided by our visitor / user for their registration in the company’s newsletter service.
3. Information provided by our visitor / user for the preparation of the contract between us.
4. Information provided by our visitor / user through the acceptance of cookies.

The personal information that can be collected are the following:

• Full name
• Address
• Postcodes
• Email address
• Credit card details
• Contact Phone
• Shipping-delivery details of the order
• Pricing details
• IP address

4. What is the cookie policy we follow?

This website uses cookies so that we can improve the services we offer you and provide you with specific features that you may find useful.

Cookies are small text files that are stored on the hard drive of each visitor/user and do not receive knowledge of any document or file from his computer. They are used to facilitate the access of the visitor/user regarding the use of specific services and/or pages of the website, for statistical purposes and in order to determine the areas that are useful or popular. This information may also include the type of browser used by the visitor / user, the type of computer, its operating system, internet service providers, and other such information. In addition, the website information system automatically collects information about the sites visited by the visitor/user and about the links to third-party websites that he may choose through the use of the website.

This website uses 4 different categories of cookies:

1. Absolutely Necessary Cookies

We use these cookies for the smooth operation as well as the improvement of the security of the specific website. These cookies are mandatory and can not be disabled on this website

2. Statistics Cookies

Our company uses statistics cookies in order to improve the quality of services we provide online, using data analytics and statistics (analytics), survey through pop-ups (survey pop-ups), and overall monitoring of website performance and availability.
Statistics Cookies help website owners understand how visitors interact with pages by collecting and reporting information anonymously. These cookies are optional and you may not consent to their use by opting for them in the “cookie settings”.

3. Preference Cookies

The company uses functionality cookies to store your credentials on our website during your next visit to it. Preferential cookies allow a website to remember information that changes the way the website behaves or looks, such as your preferred language or region In addition, we use these cookies to enhance your user experience by saving some of your options. These cookies are optional and you may not consent to their use by opting for them in the “cookie settings”.

4. Marketing cookies

To optimize your experience as a user of the business website, these cookies are used to keep a record of the pages you visit or to provide the one closest to you. This may lead to targeted ads during your visit on websites, others, except www.e-pinelopi.gr. The above cookies also allow you to share on social media the pages of the website you are interested in.

Our website may display content from external providers, e.g. YouTube, Facebook, and Twitter. To view third-party content, you must first accept the terms and conditions set by them. Among them is their cookie policy, which is beyond our control. However, if you do not display the specific content, no third-party cookies are placed on your device.

In case you do not want the collection of information through cookies, you have the option through the settings of the internet browser you use to choose to delete existing cookies, accept or reject any specific cookie or automatically reject all future cookies on your computer with the inevitable consequence of making it more difficult or even impossible or using certain functions of this website. In addition, the PRIVACY CENTER of your website gives you the opportunity to regulate the privacy issues of withdrawing your consent regarding the categories of cookies. In no case do we use cookies other than those for which you have provided your consent?

For more information about cookies and their individual applications, you can visit the website www.allaboutcookies.org

5. How does the newsletter service work?

The company provides users/visitors of its online store with the ability to send a newsletter to their email address if they declare that they wish to benefit from this service. Sending a newsletter by the company is fully compatible with the mailing regulations. This service will not be abused.

When you register as a user you give the opportunity to subscribe to the newsletter. If you choose, a relevant message will be sent to your e-mail address so that we give you your explicit consent to the periodic sending of a newsletter. In addition, the PRIVACY CENTER of your website gives you the possibility to regulate the privacy issues as well as the removal of your subscription to the newsletter service. For any issue, you may contact the company either via email ([email protected]) or via the service hotline (+30 2310626026).

6. For what purpose do we process your data?

We collect and process your personal data solely for the following purposes:

1. The initiation, maintenance and execution of trade relations between us. The data you provide to us will be used for the proper preparation and execution of service contracts and related actions (sending a receipt, customer identification when necessary, payment management, etc.).
2. Your identification, for the immediate response to any requests you may submit to the company and to facilitate the communication of the company with you regarding the progress of your request.
3. The promotion and advertising of the business. We may ask for your consent in order to use your data to send you targeted material or generalized advertising and promotional material about new products or special offers of our online store (by mail, e-mail, fax, SMS, etc.).
4. Statistical research. The personal data for which you have provided your consent help us to monitor the traffic of our store, the consumer habits of our customers and the needs of product supply.
5. Mandatory compliance with applicable law. Our company processes the personal data you provide to us in order to comply with the requirements of the current legislation (issuance of receipts, accountability authority, data retention for a minimum period, etc.)

7. What is the legal basis for data processing?

The collection and processing of data are done to support and monitor your business relations with the company, the preparation, and execution of the contract between us and your best service and has as its legal basis your previous explicit consent regarding the type of data and the purposes of the processing, within the framework of existing legislation.

8. Who are the recipients of your data?

Recipients of the data are:

1. The company with the distinctive title “PENELOPE UNDERWEAR”, and the absolutely necessary staff of the company, which is committed to maintaining confidentiality,
2. the companies that cooperate with us, which process your data as performers of the processing on our behalf and according to our orders,
3. the public or judicial services or independent authorities, if it arises from a provision of law or a prosecutor’s order or a court decision / order.

9. How do we ensure that processors respect your data?

The processors have agreed and contractually committed with our company:

• To keep confidential.
• Do not share data with third parties without the permission of the company.
• Take appropriate security measures.
• Comply with the legal framework for the protection of personal data.
• Do not process beyond what the company allows according to the purposes of the processing.

10. How long is your data kept?

The personal data concerning the customers/suppliers of our online store are collected and kept for the absolutely necessary time required for the above processing purposes and then deleted.

The duration of data processing is determined by the retention obligation imposed by the current legal framework. In any case, our company maintains them at least for as long as the contract lasts as well as for as long as legal claims arising from it may arise. It is also possible to extend the retention period of the data for reasons of proof before the courts regarding the fulfillment of the contractual obligations of the company or for reasons of compliance with the instructions of public or independent authorities.

11. Is your data secure?

Our company is committed to protecting your personal data. To protect the personal data of visitors/users of our website we use secure connection (https: //) via SSL technology (Secure Socket Layer). The company uses the SSL protocol for its online store, for secure online commercial transactions. In this way, all the personal information of the visitor/user, including the credit card number, name, and address, is encrypted so that it can not be read or changed during their transfer to the Internet.SSL (Secure Sockets Layer) is now a global Internet standard for authenticating websites when used by network users to encrypt data between network users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer.In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

We also employ all necessary data security measures to prevent the risk of loss, misuse, unauthorized access, and disclosure of their personal information. We review and modify security measures whenever necessary.

This website, www.e–pinelopi.gr, is SSL certified by Sectigo RSA Domain Validation Secure Server CA which is a freely accessible automated certification authority of the Internet Security Research Group (ISRG).

The processing of the data of the visitors/users in any way is allowed only to the persons authorized by us, our employees, and collaborators exclusively for the purposes mentioned herein. Our employees as a whole have committed to the company a commitment of confidentiality while as mentioned above our company has ensured that the processors on its behalf meet the conditions and provide adequate assurances of respect for the personal data of visitors/users.

Our company will not make available for sale or otherwise transmit or disclose your personal information to third parties, not related to it, without your consent, with the exception of the application of relevant legal dictates and to the competent authorities only.

12. What are your legal rights?

With regard to the protection of personal data concerning you, you have the following rights:

• Right of access: You can ask us for information about personal data we hold about you, such as categories of personal data we hold or control, what they are used for, where they were collected, if not directly from you, and to whom have been notified, as appropriate. You can receive a free copy of the personal data we hold about you from us free of charge. We reserve the right to charge a reasonable fee for any further copy you may request.
• Right of correction: In case you find that your data is inaccurate or incomplete you can ask us to correct or complete it.
• Right of Deletion: You can ask us to delete your data if it is no longer necessary for the purposes for which it was collected. In addition, you have the right to request the deletion of your personal data in case of revocation of your consent for processing, if there is no other legal basis for it.
• Right to restrict processing: You can request that your data be restricted when the accuracy of the data is disputed, is illegal or for other reasons. If you object, we will stop processing your data, provided there are no legitimate grounds for further processing. Processing your data for advertising purposes is not a legitimate reason.
• Right to portability: You can ask us to receive your data in a structured, commonly used, and machine-readable format or to transfer it to another processor.
• Right of objection: You may object to the processing of your data or withdraw your consent. In this case, we will immediately stop the processing of your data, as long as there are no legal or compelling reasons that override your right. The legality of the processing of your personal data up to the point of withdrawal of consent is not affected in any case.
• Right to complain: If you consider that your rights regarding the protection of your personal data are violated, you have the right to file a complaint to the Personal Data Protection Authority, which is based in Athens (1-3 Kifissias, PC 115 23 ) and by phone 2106475600 and fax 2106475628 or by e-mail [email protected]

13. How can you exercise your rights?

To exercise your rights you can send us a relevant email, describing the right you want to exercise either to the e-mail address [email protected] with the title-exercise “EXERCISE OF RIGHT OF ACCESS / CORRECTION / DELETE / ABOUT” your request. Then we will examine it and answer as soon as possible. In addition, the PRIVACY CENTER of your website gives you the opportunity to regulate the issues of privacy, removal of consent, restriction, and opposition to the processing.

We respond to your requests free of charge within one (1) month of receiving them. However, if your request is complicated or there is a large number of requests, we may receive an extension of another two (2) months if deemed absolutely necessary and after your relevant information. If your requests are manifestly unfounded or excessive, especially because of their repetitive nature, our company reserves the right not to respond to them.